Simple, Transparent Pricing.
Start free, scale as you grow. No hidden fees, cancel anytime.
Find the Right Plan for Your Team.
From startups to enterprises, Promptly scales with your support needs.
Features
Free
Business
Enterprise
Monthly Conversations
100
Unlimited
Unlimited + SLA
AI Agents
1
3
Unlimited
Multi-Channel Support
Website only
Web, Email, Messenger
Web, Email, Messenger, Custom Integrations
Analytics & Reporting
Basic (FAQs only)
Advanced (CSAT, trends)
Custom Dashboards
AI Learning & Training
Shared model
Team-specific model
Dedicated AI model
Human Escalation
Manual only
Smart routing
Custom routing workflows
Support Availability
Email only
Priority Email & Chat
24/7 Dedicated Manager
Integrations
–
Popular apps (Slack, Zendesk)
Custom integrations (API access)
Security & Compliance
Standard
Enhanced
Enterprise-grade (SOC 2, HIPAA, GDPR)
Customization
Limited
Advanced styling
White-label + Full customization
FAQs
Frequently Asked Questions
Can I change my plan later?
Absolutely. You can upgrade, downgrade, or cancel your subscription at any time — no penalties.
Is there a free trial for the Pro plan?
Yes! We offer a 14-day free trial for the Pro plan so you can experience unlimited conversations and advanced features risk-free.
Do you offer annual billing discounts?
Yes, save 20% when you choose annual billing. Many teams prefer this option to lock in savings.
What happens if I exceed my plan’s conversation limit?
For Starter (Free), conversations stop until the next billing cycle. On Pro, there are no limits. For Enterprise, usage is fully customized.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and bank transfers (for Enterprise).