FAQs
Frequently Asked Questions
What is Promptly?
Promptly is an AI-powered support assistant that helps businesses respond instantly to customer questions, reduce ticket volume, and scale support without extra hires.
Can I integrate Promptly with my existing tools?
Yes. Promptly connects with popular help desks, CRMs, and chat platforms so you can get started quickly without changing your workflow.
Does Promptly replace human agents?
No. Promptly is designed to work alongside your team. It handles repetitive questions automatically and passes complex issues to humans with full context.
How does Promptly learn over time?
Our AI improves with every interaction, continuously training on your knowledge base, past conversations, and customer feedback to deliver more accurate answers.
What about security and privacy?
Promptly uses enterprise-grade encryption and complies with GDPR standards to keep your data safe and secure.