Smarter Support,
Powered by AI.
Everything you need to scale customer support faster, smarter, and more cost-efficient.
Resolve Questions in Seconds
Promptly delivers accurate, instant answers to common customer questions — no wait times, no queues.
Seamless Human Escalation
When complex issues arise, Promptly routes conversations to your support team — with full context and history.
Gets Smarter Every Day
With every interaction, Promptly improves. Your AI adapts to customer needs and reduces repetitive tickets over time.
One AI, Everywhere
Deploy Promptly across your website, app, email, and messaging platforms — manage everything from one place.
FAQs
Frequently Asked Questions
What is Promptly?
Promptly is an AI-powered support assistant that helps businesses respond instantly to customer questions, reduce ticket volume, and scale support without extra hires.
Can I integrate Promptly with my existing tools?
Yes. Promptly connects with popular help desks, CRMs, and chat platforms so you can get started quickly without changing your workflow.
Does Promptly replace human agents?
No. Promptly is designed to work alongside your team. It handles repetitive questions automatically and passes complex issues to humans with full context.
How does Promptly learn over time?
Our AI improves with every interaction, continuously training on your knowledge base, past conversations, and customer feedback to deliver more accurate answers.
What about security and privacy?
Promptly uses enterprise-grade encryption and complies with GDPR standards to keep your data safe and secure.