Support at the
Speed of AI.
Handle thousands of conversations at once, across any language or time zone.
How it Works
How Promptly
Transforms Support.
AI that understands, responds, and learns — so every interaction gets smarter.
Features
Smarter Support.
Real Results.
Promptly combines powerful AI features with outcomes that help your team scale, save, and satisfy.
Instant Answers
Promptly reduces response times by instantly answering FAQs, order questions, and account issues.
Seamless Handoffs
When complex issues arise, Promptly routes the conversation to a live agent with full context.
Multilingual Support
Expand globally without extra effort with support in 100+ languages.
Actionable Insights
Track customer trends, measure satisfaction, and identify opportunities to improve.
Cut Costs
Reduce support workload by up to 60%.
Boost CSAT
Deliver instant, accurate responses customers love.
Scale Effortlessly
Handle thousands of conversations at once without extra hires.
Always On
Provide 24/7 support across time zones and languages.
Testimonials
Loved by Teams Who Care About Customers.
We scaled support globally without hiring more agents. Promptly’s multilingual support is a game changer.
Sarah L.
Head of Support @ SaaSCo
Promptly cut our ticket backlog in half within weeks. Our customers love the instant responses.
David K.
COO @ Growthly
Our team spends less time on repetitive questions and more time building relationships. Huge time saver.
Alex T.
Founder @ CloudFlow
Promptly paid for itself in the first month. Support costs dropped by 40%.
Maya R.
Customer Success Manager @ ShopHub
The seamless handoff between AI and human agents is brilliant. Customers never have to repeat themselves.
Jane L.
Support Lead @ NovaTech
FAQs
Frequently Asked Questions
What is Promptly?
Promptly is an AI-powered support assistant that helps businesses respond instantly to customer questions, reduce ticket volume, and scale support without extra hires.
Can I integrate Promptly with my existing tools?
Yes. Promptly connects with popular help desks, CRMs, and chat platforms so you can get started quickly without changing your workflow.
Does Promptly replace human agents?
No. Promptly is designed to work alongside your team. It handles repetitive questions automatically and passes complex issues to humans with full context.
How does Promptly learn over time?
Our AI improves with every interaction, continuously training on your knowledge base, past conversations, and customer feedback to deliver more accurate answers.
What about security and privacy?
Promptly uses enterprise-grade encryption and complies with GDPR standards to keep your data safe and secure.